Advantages and disadvantages of adopting a quality management system
DOI:
https://doi.org/10.70833/rseisa18item506Keywords:
quality, competitiveness, disadvantages, advantages.Abstract
The quality management system refers to a set of planned and systematic actions designed to ensure that a product or service meets specified quality requirements. The objective of the research was to analyze the advantages and disadvantages of adopting a quality management system. For this purpose, a qualitative approach methodology was used, with a documentary review, analyzing 20 scientific documents on the subject in question. The main findings show that it offers advantages, from improvements in internal processes and customer satisfaction to financial benefits and greater competitive advantage; however, its impact may vary depending on the size and maturity of the company, as well as other contextual factors. On the other hand, it offers associated disadvantages, such as high costs, internal bureaucracy and resistance to change. Therefore, careful and strategic implementation can help overcome these challenges and maximize the potential benefits of the QMS over the long term.
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